FAQ
1. What is RE CALLS?
RE CALLS is a systematic training and application system designed to develop professional conversational skills for initial B2B telephone contact.
RE stands for recognizing relevance and generating insight.
The focus is on the ability to understand conversational situations and adapt one’s communication to the specific context.
2. What distinguishes RE from traditional sales training?
Traditional training often focuses on teaching conversational techniques, specific phrases, and conversation scripts.
RE focuses on developing a fundamental competence: understanding conversations, assessing situations, and responding appropriately.
After all, professional conversation management is not about always knowing the right phrase, but about recognizing what makes sense in a given situation.
Thinking in terms of situations rather than specific phrases.
3. What does RE offer employees?
RE helps employees conduct conversations with greater confidence and flexibility.
They gain assurance in interacting with various conversation partners and learn to respond professionally even when conversations take unexpected turns.
The goal is conversational competence that relies on more than just routine or memorized phrases.
Confidence through competence rather than confidence through routine.
4. What are the benefits of RE for companies?
RE aims to systematically build professional conversational skills and embed them sustainably within the company.
This enables employees to communicate with greater confidence, respond more flexibly to various situations, and develop a shared foundation for professional conversation management.
The goal: consistent quality in conversations that does not rely solely on individual employees.
5. How can companies get to know RE?
Participation begins with the RE-START Enterprise pilot program.
The RE method is tested under real-world business conditions. The specific implementation is tailored to the individual company.
This allows both parties to explore the potential for collaboration and assess the next steps.
Don’t just explain conversational competence—experience it.
6. What does "RE Founding Partner" mean?
RE Founding Partners are part of RE CALLS’ initial circle of partners.
Under the agreed partnership model, they have the opportunity to implement RE within their own companies and help shape the establishment of a new approach to professional B2B conversational competence.
Depending on the licensing model, they can also build their own RE expertise, develop internal trainers, and offer the method as a service of their own.
Conversational competence can evolve into a core corporate competency.
Der RE-Leitsatz
RE CALLS – Wir öffnen Ohren.
- Situationsdenken statt Satzdenken.
- Nicht besser sprechen. Besser verstehen.
The RE Guiding Principle
RE CALLS – We open ears.
- Thinking in terms of situations, not sentences.
- Not speaking better. Understanding better.